Order 800-329-3571

Exclusive
limited time
offer

Dyson Ball vacuum



Free Tools Included
($115 value)

and FREE shipping


Frequently Asked Questions

Common product, ordering, shipping and return questions.

FAQs about the Dyson Ball vacuum:

  • How small are the particles the Dyson Ball vacuum can capture?

    Powerful suction and advanced engineering help the Dyson Ball vacuum capture dust as tiny as 0.5 microns; that’s 1/5,000th of a pinhead.

  • Is the Dyson Ball vacuum backed by a warranty?

    Yes, the Dyson Ball vacuum is backed by a 5 year warranty which covers manufacturer’s faults, defects, parts & labor.

  • Has the filter changed? How often should it be washed?

    The Dyson Ball vacuum features two filters: one inside the cyclone pack and the other behind the motor. To ensure maximum efficiency and effectiveness, we recommend once a month, simply remove the filters from their locations in the cyclone pack and one of the ball shells, rinse them in cold water and leave to dry for 24 hours before putting back in their places.

  • How do you empty the dust from the vacuum when the bin is full?

    The Dyson Ball vacuum is easy and hygienic to empty. Because there are no bags, you simply release the bin from the vacuum with a push of a button. Then empty the bin directly into a dustbin by pressing the catch at the top of the handle.

  • Where is the Dyson Ball vacuum offer available?

    This Dyson Ball vacuum offer with the “Free Tools Included” is an exclusive product, and is only available for a very limited time on “BuyDyson.com”. The offer starts on November 10th and will last until January 31st, 2015 or while supplies last.

  • Is the Dyson Ball vacuum noisy?

    Using advanced engineering and design, the Dyson Ball vacuum is built to contain vibration and muffle moving parts. The Dyson Ball vacuum is comparable to competitor products of similar performance in its category.

  • What is the bin size and capacity?

    The bin size is 2 liters of dust and dirt, or 0.55 gallons.

  • Where are the filters and do they need washing?

    The pre-motor filter is located in the center of the cyclone, found underneath the cyclone handle. The post-motor filter is located in the Ball™ housing with the purple cap. Both should be washed in cold water once a month and left to air-dry fully, for at least 24 hours, before being put back in the machine.

  • Is the Dyson Ball vacuum certified asthma and allergy friendly?

    Yes, Dyson Ball vacuum is certified asthma and allergy friendly™ by the Asthma & Allergy Foundation of America. The Certification Program, administered by the AAFA in partnership with the international research organization Allergy Standards Limited (ASL), is an independent program created to scientifically test and identify consumer products that are more suitable for people with asthma and allergies.

  • How reliable is the Dyson Ball vacuum?

    Very. Every component, part, and piece is selected for its strength and durability. We then employ a rigid testing model where each machine is tested for hundreds of test hours by mechanical rigs and real people who simulate dropping it, bashing it and generally abusing it. Additionally, the Dyson Ball vacuum includes a five year parts and labor warranty.

FAQs about ordering, shipping, and returns:

  • How will I know you received my order?

    Upon authorization of your credit card, an order confirmation will be sent to the email address you have specified. A shipping confirmation will then be sent to that same email address upon shipment of your order. Delivery of Dyson Ball vacuum can take between 10-15 business days depending on location and selected shipping method. All free additional tools and optional toolkit available for purchase will ship separately and take 4-6 weeks for delivery.

  • My order should have arrived by now. What should I do?

    If you have received an email confirmation that your order has shipped, enter the tracking number into the carrier's website to see shipping status. If you have not received an email confirmation that your order has shipped, please contact customer service toll-free at 1-800-206-5707 (Hours: 8am-8pm CST Mon-Fri, 9am-3pm CST Saturday) or email buydyson@dyson.com.

  • How do I know if I am ordering on a secure site?

    Your personal information is encrypted when transmitting over the Internet using SSL. When your browser is in secure mode, you will notice an unbroken key or lock at the bottom of the page.

  • What are you going to do with my name and order information?

    We will use this information to provide you with updates on your order. Dyson does not rent or sell any personal information from web orders or any off-line orders to third parties. For more information, see our Privacy Policy.

  • Which credit cards do you accept?

    We accept Visa, Master Card, American Express, and Discover.

  • How do I return a product that I purchased online?

    We are confident you'll be thrilled with the Dyson Ball vacuum and back it up with a full 30-day money-back guarantee (less shipping & handling). If you are dissatisfied for any reason, simply return Dyson Ball vacuum with attachments and bonus items within 30 days and we will refund the purchase price (shipping & handling is nonrefundable). Please contact customer service toll-free at 1-866-MY-DYSON (1-866-693-9766) between the hours of 8am-8pm CST Monday-Friday, 9am-6pm Saturday.Return to top

Exclusive
limited time
offer

Dyson Ball vacuum

Free tools included
($115 value)

and FREE shipping

Exclusive
limited time
offer

Dyson Ball vacuum

Free Tools Included
($115 value)

and FREE shipping

Order 800-329-3571